This Privacy Policy explains how RC Durawood collects, uses, shares, and protects personal information when you visit our website, request samples, contact us, or use our services.
Information we collect
We may collect contact details, company information, shipping details, project requirements, order or sample request information, communication records, website usage data, device information, and cookie preferences.
How we use information
We use personal information to respond to inquiries, process sample and product requests, provide quotations, manage customer relationships, improve the website, maintain security, comply with legal obligations, and communicate relevant product or service updates where permitted.
Legal bases
Where applicable, we process personal information based on contract necessity, legitimate interests, consent, and compliance with legal obligations.
Sharing and international transfers
We may share information with hosting providers, payment providers, logistics partners, professional advisers, compliance partners, and service providers that support our business. Because we serve global users, information may be transferred to countries different from where you live, subject to appropriate safeguards where required.
Retention
We keep personal information only as long as needed for the purposes described above, including business records, warranty or support needs, legal compliance, and dispute resolution.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also withdraw consent where processing is based on consent.
Cookies
We use essential cookies for website operation and may use optional cookies for analytics or marketing only where enabled and permitted. See our Cookie Policy for more detail.
Contact
Privacy questions or rights requests can be sent to [email protected].