This page summarizes general shipping, delivery, inspection, return, and refund practices for sample and product requests from RC Durawood.
Shipping availability
Global shipping availability, carriers, freight method, lead time, duties, taxes, and import requirements depend on destination, product type, order size, and project requirements.
Lead times
Any lead time shown on the website or in early communication is an estimate. Final lead times should be confirmed in the quotation or order confirmation.
Inspection and damage
Please inspect shipments promptly after delivery. Visible damage, missing items, or delivery discrepancies should be documented with photos and reported as soon as possible so we can review the issue with the carrier or production team.
Returns
Return eligibility depends on product condition, customization, order type, destination, and written order terms. Custom, project-specific, cut-to-size, installed, or damaged-by-use products may not be returnable unless required by applicable law.
Contact
Shipping or return questions can be sent to [email protected].